- Client
- Genesys
- Service
- RIA, Reusable UI
- Technology Implementation
- Microsoft WPF
EXTJS
Catalyst Resources designs a modular SaaS UI system to improve usability and customer self service of call center management software
Challenge
Genesys is the worlds leading call center performance management software, handling over 100 million customer interactions per day. Their system management application required hundreds of views and was difficult to configure without professional service teams.
Solution
Simply workflow and design a modular, SaaS UI design system to improve usability and enable customer self service, while reducing development, support and training costs. The simplified configuration enabled customers and resellers to manage systems more independently.
