Commenting on: How do I change my password and the power to lose a customer

I've been arguing for a while now, that creating a Web-based version of a desktop or server-based product is only part of the battle if you plan to deploy SaaS in the enterprise space. This core application is just one component from the array of user experiences that need to be addressed when deploying or selling any enterprise application. Just how important are these other user experiences? While I usually try to write things from the point of view of our enterprise clients, this time I thought I would share some personal anecdotal evidence in the consumer space....

Posted on 07/23