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Commenting on: The importance of perceived control in SaaS, RIA and user interface design

Posted on March 18, 2009 by Paul Giurata

Simplicity, consistency, performance and innovation are particularly important for enterprise SaaS and RIA application user interfaces where expectations are high and and types of uses can range from rapid in-and-out use to all day reliance. Another often overlooked, but very important attribute is perceived control. In fact, in many ways, a user's feeling of being in control is what defines their perceptions of simplicity, consistency, performance and innovation....

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