Commenting on: Real and perceived performance in SaaS

I recently updated my laptop to a top-of-the-line system with an Intel Core 2 Duo running at 2.5+ GHz. This is technically five times faster than my laptop a few generations back. But while it is certainly zippier, it doesn't feel five times faster. A similar mismatch between raw technical performance and perceived performance can also occur in SaaS. But in SaaS, low perceived performance will mean customer churn....

Posted on 08/27