Commenting on: Is your SaaS application a black hole?
For most on-premise applications, the software is a black hole when it comes to information about user adoption and feature usage. But a SaaS application can continually monitor when and how the software is being used, or perhaps more importantly, when and where the customer stops using it. A profitable SaaS should be designed to monitor of all phases in the customer life cycle and to use this information to correct drop out points, and ultimately increase sales....Posted on 05/19