Catalyst Resources Blog Post Comments

For most on-premise applications, the software is a black hole when it comes to information about user adoption and feature usage. But a SaaS application can continually monitor when and how the software is being used, or perhaps more importantly, when and where the customer stops using it. A profitable SaaS should be designed to monitor of all phases in the customer life cycle and to use this information to correct drop out points, and ultimately increase sales....