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Blog on RIAs, SaaS and User Experience

Issue & Support Tracking

Reusable UI: Case Study

Interface and application design for Issue & Support Tracking
Client
Issue Trak
Service
SaaS, Reusable UI, RIA
Technology Implementation
.NET
Component Art

Catalyst Resources designs SaaS reusable UI and analytics visualization system for tracking incidents, issues, tasks, or trouble tickets

Challenge

IssueTrak's we-based software tracks incidents, issues, tasks, or trouble tickets. An outmoded UI and limited analytics visualization capability was resulting in lost sales.

Solution

Design a fully validated, reusable UI design system using .NET UI controls The result was an updated look and feel, smoother workflow and enhanced analytics & reporting.

Reusable UI
Case Studies